Here are some frequently asked questions; if you can't find the answer you're looking for here, feel free to get in touch with us via our Contact Us page.
DO YOU DO CUSTOM ORDERS?
Well, let us think about it! We're definitely happy to make co-branded products or projects for like-minded companies, and perhaps (but not generally), we might develop private ideas too. Please contact firstname.lastname@example.org and we’ll see what we can do!
HOW SHOULD I CLEAN RUBBER?
With relative ease; we designed our products to be able to take some abuse! Just apply a dab of dish soap onto the stain and gently rub it with a damp towel or an old toothbrush. Rubber is non-absorbent so with a little diligence, it will come clean. When needed, you may simply put our bags into the washing machine (inside out, dark colours separately, 30 degrees celsius). Just turn it inside out, use very little washing powder, avoid using softener and afterwards wipe it with a dry cloth.
MY BAG BROKE! WHAT IS YOUR WARRANTY POLICY?
What?! Well, while we take great care to produce quality products that stand the test of time, occasionally something will go awry. We evaluate each product failure individually but in most cases we will replace the bag or issue a credit for our online store, given that the damage is beyond normal wear and tear. But most of all, we seek to get a functioning Sapu product back in your life again.
THE PRODUCT I RECEIVED ISN’T WHAT I WAS EXPECTING. CAN I RETURN IT?
Oh bummer! Yes, of course you can return it. Just send it back within a week and we will refund your money or give you a credit for purchasing another product. Of course, the bag must be unused and in like-new condition.
WHAT SHOULD I DO IF I EXPOSED IT TO DIRECT SUNSHINE OR LEFT IT NEXT TO THE RADIATOR?
Just wash it and wipe it with a dry cloth, and it will revive! But please avoid prolonged exposure to radiating heat.
WHAT SHOULD I DO IF MY BAG LEFT MARKS ON MY CLOTHES?
The inner tubes are made from grime and silicone, so unfortunately some of them may leave marks on light coloured cloth. Clean the marks with stain-remover and remember, do not wear your bag with very light coloured clothes.
WHERE DO YOU GET THE INNER TUBES FROM?
We collect the litter of several bicycle repair salons in Budapest and Basel.
WHY IS MY BAG SMELLY?
The inner tubes might have a special smell, which most bicycle freak fellows respect! If you don’t like it, don’t be afraid, it will be gone in a few weeks (If you should still have some suspicion, let us tell you, that the tubes have been washed a minimum of three times before they begin their life as one of our products).